All Systems Operational
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Network Maintenance Manila, Philippines (PLDT/Smart) May 10, 2024 16:00-22:00 UTC
The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Manila, Philippines (PLDT/Smart)
Manila, Philippines - IPv6 (PLDT/Smart)

Start time: 2024/05/10 16:00 UTC
End time: 2024/05/10 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Apr 23, 2024 - 17:00 UTC
Planned Maintenance - Manchester, England (Sky) + Manchester, England - IPv6 (Sky) May 13, 2024 23:00 - May 14, 2024 05:00 UTC
The Telco is performing planned maintenance in our circuit

Affected Cloud Agents:
- Manchester, England (Sky)
- Manchester, England - IPv6 (Sky)

Start time: 2024/05/13 23:00 UTC
End time: 2024/05/14 05:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Apr 19, 2024 - 15:09 UTC
Maintenance in Rome, Italy May 14, 2024 13:00-14:00 UTC
Affected Cloud Agents:

Rome, Italy (TIM)

Rome, Italy (Vodafone)

Rome, Italy (WINDTRE)

Rome, Italy - IPv6 (TIM)

Rome, Italy - IPv6 (WINDTRE)

Start time: 2024/05/14 13:00 UTC

End time: 2024/05/14 14:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none
Posted on May 07, 2024 - 14:43 UTC
Alerts and Integrations Data Infrastructure Maintenance May 15, 2024 15:00-19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 03, 2024 - 16:39 UTC
Scheduled - Description:
Data infrastructure for Alerts and Integrations platform will be going through maintenance in our US regions.

Impact:
There will be delay in read and update of new or existing alert rules, alerts, alert suppression windows and notifications. In addition, creation of new account or updating an existing account could have an impact.

Workaround:
None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
May 03, 2024 - 01:42 UTC
Hardware replacement in multiple China locations May 21, 2024 13:00-21:00 UTC
Affected locations:

Wuxi, China
Changsha, China (China Mobile)
Shanghai, China (China Telecom)

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2024-05-21 from 13:00 to 21:00 UTC

Impact: No impact is expected

The new IP addresses for Wuxi, China are:
36.150.168.0/27

The new IP addresses for Changsha, China (China Mobile) are:
120.226.148.192/27

The new IP addresses for Shanghai, China (China Telecom) are:
101.227.99.64/26

Workaround:
None
Posted on May 20, 2024 - 19:43 UTC
Hardware replacement in multiple China locations May 21, 2024 13:00-21:00 UTC
Description:

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

Affected locations:

Chengdu, China (China Mobile)

Chengdu, China

Guangzhou, China (China Mobile)


From: 2024-05-21 at 13:00 UTC

To: 2024-05-21 at 21:00 UTC

Impact: No impact is expected

The new IP addresses for Changsha, China (China Mobile) are:

117.174.51.128/27

The new IP addresses for Chengdu, China are:

110.40.32.64/26

The new IP addresses for Guangzhou, China (China Mobile) are:

120.233.11.128/27

Workaround:
None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on May 07, 2024 - 17:12 UTC
Maintenance in Eindhoven, Netherlands May 22, 2024 20:00 - May 23, 2024 02:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance

Affected Cloud Agents:
Eindhoven, Netherlands (KPN)
Eindhoven, Netherlands (Ziggo)
Eindhoven, Netherlands - IPv6 (KPN)
Eindhoven, Netherlands - IPv6 (Ziggo)

Start time: 2024/05/22 20:00 UTC
End time: 2024/05/23 02:00 UTC
Posted on May 07, 2024 - 13:44 UTC
Network Maintenance Ashburn, VA (Charter) May 30, 2024 04:30-09:30 UTC
Affected Cloud Agents:

Ashburn, VA (Charter)

Ashburn, VA - IPv6 (Charter)

Start time: 2024/05/30 04:30 UTC

End time: 2024/05/30 09:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit
Workaround: none
Posted on Apr 29, 2024 - 07:40 UTC
Network Maintenance Cancun, Mexico (Telmex) May 30, 2024 06:00-12:30 UTC
Affected Cloud Agents:

Cancun, Mexico (Telmex)

Cancun, Mexico - IPv6 (Telmex)

Start time: 2024/05/30 06:00 UTC

End time: 2024/05/30 12:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit
Workaround: none
Posted on Apr 29, 2024 - 07:41 UTC
Past Incidents
May 10, 2024

No incidents reported today.

May 9, 2024
IP replacement in Shanghai, China (China Unicom)
Completed - The scheduled maintenance has been completed.
May 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 13:30 UTC
Scheduled - Description

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2024-05-09 from 13:30 to 16:00 UTC

Impact: No impact is expected

The new IP address space is:

- 211.95.38.48/28
- 140.206.239.192/28

Workaround: None
Apr 24, 17:05 UTC
Emergency maintenance in Istanbul, Turkey
Completed - The scheduled maintenance has been completed.
May 9, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 07:30 UTC
Scheduled - Affected Cloud Agents:

Istanbul, Turkey

Istanbul, Turkey - IPv6

Start time: 2024/05/09 07:30 UTC

End time: 2024/05/09 09:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance
May 8, 15:06 UTC
“Add From Test Recommendations” page is not loading
Resolved - The issue has been resolved.
May 9, 08:27 UTC
Investigating - The page Cloud & Enterprise Agents - Test Settings- Add New Test - Add From Recommendations is not loading. Only the US region is affected. We are investigating the issue.
May 9, 08:10 UTC
May 8, 2024
Alerts and Integrations Data Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 15:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 3, 16:32 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 3, 16:27 UTC
Scheduled - Description:
Data infrastructure for Alerts and Integrations platform will be going through maintenance in our EU region.

Impact:
There will be delay in read and update of new or existing alert rules, alerts, alert suppression windows and notifications. In addition, creation of new account or updating an existing account could have an impact.

Workaround:
None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
May 3, 01:39 UTC
Emergency capacity addition in Leipzig, Germany
Completed - The scheduled maintenance has been completed.
May 8, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 16:30 UTC
Scheduled - The Cloud Agents Operations Team is performing a capacity increase on Leipzig, Germany Cloud Agents. This also includes adding IP addresses to the Cloud Agent.

When: 2024-05-08 from 16:30 to 17:30 UTC

Impact: No impact is expected

The IP addresses added:

49.13.217.244

167.235.239.232

167.235.236.247

116.202.102.27

162.55.34.248

49.13.209.91

168.119.245.145

23.88.114.25

128.140.81.48

49.13.212.243
May 8, 16:27 UTC
Planned Maintenance - Endpoint Agent services
Completed - The scheduled maintenance has been completed.
May 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 13:00 UTC
Scheduled - The ThousandEyes Endpoint Agent team will perform a maintenance on their services between 13:00 and 15:00 UTC on 2024-05-08 (Wednesday). Only US region Will be impacted.

Anticipated Impact
Endpoint Agent services may be impacted for up to 1 hour during this maintenance window. Users might observe the following behaviour while services are impacted:
- Delayed data in Endpoint Agents > Views (All data types)
- Delayed data in Endpoint Agents > Agent Views > (All data types)
- Delayed data in Endpoint Dashboards (All data types)
- Delayed data in the Endpoint Test Results > (All data types API)
No data will be lost during this maintenance.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Apr 30, 15:38 UTC
Maintenance in St. John's, Canada
Completed - The scheduled maintenance has been completed.
May 8, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 02:30 UTC
Scheduled - Affected Cloud Agents:

St. John's, Canada

St. John's, Canada - IPv6

Start time: 2024/05/08 02:30 UTC

End time: 2024/05/08 08:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none
Apr 11, 10:18 UTC
May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024
Service Degradation affecting Internet Insights in EU and US2 regions
Resolved - This incident has been resolved and internet insights is functioning correctly in all regions. Users in the European and US2 regions may not see information correlating test issues to internet outages on the test view for outages between 5/3 19:00 UTC - 5/4 03:00 UTC. This information will be restored in the coming days. Please reach out to support if you are experiencing any issues or need additional support.
May 4, 03:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 17:44 UTC
Identified - We are aware of an issue affecting Internet Insights in the European and US2 regions. Customers in these regions may not see recent Internet Insight outages starting from May 1, 21:45 UTC.
ThousandEyes Engineering is working to address the issue.
May 3, 16:24 UTC
May 3, 2024
Network Maintenance Manchester, England
Completed - The scheduled maintenance has been completed.
May 3, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 23:00 UTC
Scheduled - The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Manchester, England
Manchester, England - IPv6

Start time: 2024/05/02 23:00 UTC
End time: 2024/05/03 03:00 UTC

Impact:Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Apr 23, 17:11 UTC
May 2, 2024
Hardware replacement in multiple China locations
Completed - The scheduled maintenance has been completed.
May 2, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 13:00 UTC
Scheduled - Affected locations:

Foshan, China
Nanjing, China
Beijing, China (China Mobile)

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2023-05-02 from 13:00 to 21:00 UTC
Impact: No impact is expected

The new IP addresses for Foshan, China are:

- 183.232.199.96/27

The new IP addresses for Nanjing, China are:

- 112.25.6.64/27

The new IP addresses for Beijing, China (China Mobile) are:

- 223.70.241.0/26

Workaround: None
Apr 12, 21:19 UTC
Planned Maintenance - Endpoint Local Networks
Completed - The scheduled maintenance has been completed.
May 2, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 13:00 UTC
Scheduled - The ThousandEyes Endpoint Agent team will perform a maintenance on their services between 13:00 and 14:00 UTC on 2023-May-02. This maintenance will impact only the US region.

Anticipated Impact
Endpoint Agent services may be impacted for up to 1h during this maintenance window. Users may observe the following behaviour while services are impacted:

Delayed data in Endpoint Agents > Views > Local Networks Views

Delayed data in Agent Views > Local Networks metrics

Delayed data in Endpoint Local Networks Dashboards

Delayed data in the Endpoint Test Results > Local Networks API

Delayed data in the /v7/endpoint/test-results/local-networks API (reference: https://developer.cisco.com/docs/thousandeyes/list-local-networks/ )

No data will be lost during this maintenance. All other Endpoint Agent data will be unaffected.

Workaround: none
May 1, 08:13 UTC
May 1, 2024

No incidents reported.

Apr 30, 2024
Hardware replacement in multiple China locations
Completed - The scheduled maintenance has been completed.
Apr 30, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 13:00 UTC
Scheduled - Affected locations:

Dalian, China (China Unicom)

Guangzhou, China (China Unicom)

Tianjin, China (China Mobile)

Xi'an, China (China Telecom)

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2023-04-30 from 13:00 to 21:00 UTC

Impact: No impact is expected

The new IP addresses for Dalian, China (China Unicom) are:

218.61.198.192/27

The new IP addresses for Guangzhou, China (China Unicom) are:

221.5.100.128/27

The new IP addresses for Tianjin, China (China Mobile) are:

111.31.65.192/27

The new IP addresses for Tianjin, China (China Mobile) are:

117.34.76.96/27

Workaround: none
Apr 11, 10:19 UTC
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024
Emergency Network Maintenance multiple agents in Indonesia
Completed - The scheduled maintenance has been completed.
Apr 27, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 19:00 UTC
Scheduled - Affected Cloud Agents:

Yogyakarta, Indonesia

Yogyakarta, Indonesia - IPv6

Surabaya, Indonesia

Surabaya, Indonesia - IPv6

Start time: 2024/04/27 19:00 UTC

End time: 2024/04/27 21:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit
Apr 26, 10:02 UTC
Apr 26, 2024
Network Maintenance Manila, Philippines (PLDT/Smart)
Completed - The scheduled maintenance has been completed.
Apr 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 16:00 UTC
Scheduled - The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Manila, Philippines (PLDT/Smart)
Manila, Philippines - IPv6 (PLDT/Smart)

Start time: 2024/04/26 16:00 UTC
End time: 2024/04/26 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Apr 23, 16:56 UTC
Emergency Network Maintenance Manchester, England
Completed - The scheduled maintenance has been completed.
Apr 26, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 23:00 UTC
Scheduled - The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Manchester, England
Manchester, England - IPv6

Start time: 2024/04/25 23:00 UTC
End time: 2024/04/26 03:00 UTC

Impact:Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Apr 23, 17:08 UTC
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