In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 2024 - 20:30 UTC
Apr 23, 2024 - 20:30 UTC
Scheduled - Affected Cloud Agents:
San Francisco, CA
San Francisco, CA - IPv6
Start time: 2024/04/23 20:30 UTC
End time: 2024/04/23 22:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Server relocation
Workaround: none.
Apr 23, 2024 20:30-22:00 UTC
San Francisco, CA
San Francisco, CA - IPv6
Start time: 2024/04/23 20:30 UTC
End time: 2024/04/23 22:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Server relocation
Workaround: none.
Apr 23, 2024 20:30-22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 2024 - 13:00 UTC
Apr 23, 2024 - 13:00 UTC
Scheduled - Description: The Telco is performing planned maintenance in our circuit
Affected Cloud Agents:
- Quito, Ecuador (Claro)
- Quito, Ecuador - IPv6 (Claro)
Start time: 2024/04/23 13:00 UTC
End time: 2024/04/24 24:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Apr 23, 2024 13:00 - Apr 24, 2024 00:00 UTC
Affected Cloud Agents:
- Quito, Ecuador (Claro)
- Quito, Ecuador - IPv6 (Claro)
Start time: 2024/04/23 13:00 UTC
End time: 2024/04/24 24:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Apr 23, 2024 13:00 - Apr 24, 2024 00:00 UTC
Agent Configuration and Data Collection
Under Maintenance
Cloud and Enterprise Agents: Registration controller
?
Operational
Cloud and Enterprise Agents: Test assignment and configuration controller
?
Under Maintenance
Cloud and Enterprise Agents: Data ingress
?
Under Maintenance
Endpoint Agents: Test assignment and configuration controller
?
Operational
Endpoint Agents: Data submission collector
?
Operational
ThousandEyes Platform and API
Operational
Platform Availability
?
Operational
API Availability
?
Operational
Test data availability
?
Operational
Reports and Dashboards
?
Operational
Snapshots and Share Links
?
Operational
SAML/SSO
?
Operational
Configuration and Management
?
Operational
Embedded Widgets
?
Operational
Customer Success Chat
?
Operational
Alerts and Notifications
Operational
Alert processing
?
Operational
Notification dispatching
?
Operational
Webhook and Integrations
?
Operational
Email notifications
?
Operational
Internet Insights collection and processing
Operational
BGP
Operational
Public BGP collection and processing
?
Operational
Private BGP Collection & Processing
?
Operational
Agent Repositories and Downloads
Operational
Ubuntu repository
?
Operational
RHEL / CentOS repository
?
Operational
Appliance downloads
?
Operational
Custom Appliance Downloads
?
Operational
Endpoint Agent downloads
?
Operational
Cloud Agents: Americas
Under Maintenance
Data Centers: AMER
?
Under Maintenance
Broadband Providers: AMER
?
Operational
Mobile Providers: AMER
?
Operational
Azure: AMER
?
Operational
AWS: AMER
?
Operational
Google Cloud: AMER
?
Operational
Alibaba Cloud: AMER
?
Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
?
Operational
Azure: EMEA
?
Operational
AWS: EMEA
?
Operational
Google Cloud: EMEA
?
Operational
Alibaba Cloud: EMEA
?
Operational
Cloud Agents: Asia Pacific
Operational
Data Centers: APAC
?
Operational
Azure: APAC
?
Operational
AWS: APAC
?
Operational
Google Cloud: APAC
?
Operational
Alibaba Cloud: APAC
?
Operational
ThousandEyes' corporate website
Operational
ThousandEyes corporate website
?
Operational
Internet Outages Map
?
Operational
ThousandEyes for OpenTelemetry
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Hardware replacement in multiple China locations
Apr 24, 2024 13:00-21:00 UTC
Affected locations:
Zhengzhou, China (China Mobile)
Shenzhen, China (China Unicom)
Shenzhen, China (China Mobile)
Shanghai, China (China Unicom)
Chongqing, China (China Mobile)
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
When: 2023-04-24 from 13:00 to 21:00 UTC
Impact: No impact is expected
The new IP addresses for Zhengzhou, China (China Mobile) are:
111.6.236.32/27
The new IP addresses for Shenzhen, China (China Unicom) are:
112.90.81.64/27
The new IP addresses for Shenzhen, China (China Mobile) are:
120.232.221.128/27
The new IP addresses for Shanghai, China (China Unicom) are:
58.247.176.160/27
The new IP addresses for Chongqing, China (China Mobile) are:
111.10.38.224/27
Workaround: none
Posted on Apr 11, 2024 - 10:21 UTC
Zhengzhou, China (China Mobile)
Shenzhen, China (China Unicom)
Shenzhen, China (China Mobile)
Shanghai, China (China Unicom)
Chongqing, China (China Mobile)
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
When: 2023-04-24 from 13:00 to 21:00 UTC
Impact: No impact is expected
The new IP addresses for Zhengzhou, China (China Mobile) are:
111.6.236.32/27
The new IP addresses for Shenzhen, China (China Unicom) are:
112.90.81.64/27
The new IP addresses for Shenzhen, China (China Mobile) are:
120.232.221.128/27
The new IP addresses for Shanghai, China (China Unicom) are:
58.247.176.160/27
The new IP addresses for Chongqing, China (China Mobile) are:
111.10.38.224/27
Workaround: none
Posted on Apr 11, 2024 - 10:21 UTC
Network Maintenance Chicago, IL (Charter)
Apr 25, 2024 05:00-09:00 UTC
Description
Affected Cloud Agents:
Chicago, IL (Charter)
Chicago, IL - IPv6 (Charter)
Start time: 2024/04/25 05:00 UTC
End time: 2024/04/25 09:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: The Telco is performing maintenance in our circuit
Workaround: none.
Posted on Apr 05, 2024 - 09:24 UTC
Affected Cloud Agents:
Chicago, IL (Charter)
Chicago, IL - IPv6 (Charter)
Start time: 2024/04/25 05:00 UTC
End time: 2024/04/25 09:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: The Telco is performing maintenance in our circuit
Workaround: none.
Posted on Apr 05, 2024 - 09:24 UTC
Emergency Network Maintenance Manchester, England
Apr 25, 2024 23:00 - Apr 26, 2024 03:00 UTC
The Telco is performing maintenance in our circuit
Affected Cloud Agents:
Manchester, England
Manchester, England - IPv6
Start time: 2024/04/25 23:00 UTC
End time: 2024/04/26 03:00 UTC
Impact:Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Apr 23, 2024 - 17:08 UTC
Affected Cloud Agents:
Manchester, England
Manchester, England - IPv6
Start time: 2024/04/25 23:00 UTC
End time: 2024/04/26 03:00 UTC
Impact:Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Apr 23, 2024 - 17:08 UTC
Network Maintenance Manila, Philippines (PLDT/Smart)
Apr 26, 2024 16:00-22:00 UTC
The Telco is performing maintenance in our circuit
Affected Cloud Agents:
Manila, Philippines (PLDT/Smart)
Manila, Philippines - IPv6 (PLDT/Smart)
Start time: 2024/04/26 16:00 UTC
End time: 2024/04/26 22:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Apr 23, 2024 - 16:56 UTC
Affected Cloud Agents:
Manila, Philippines (PLDT/Smart)
Manila, Philippines - IPv6 (PLDT/Smart)
Start time: 2024/04/26 16:00 UTC
End time: 2024/04/26 22:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Apr 23, 2024 - 16:56 UTC
Hardware replacement in multiple China locations
Apr 30, 2024 13:00-21:00 UTC
Affected locations:
Dalian, China (China Unicom)
Guangzhou, China (China Unicom)
Tianjin, China (China Mobile)
Xi'an, China (China Telecom)
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
When: 2023-04-30 from 13:00 to 21:00 UTC
Impact: No impact is expected
The new IP addresses for Dalian, China (China Unicom) are:
218.61.198.192/27
The new IP addresses for Guangzhou, China (China Unicom) are:
221.5.100.128/27
The new IP addresses for Tianjin, China (China Mobile) are:
111.31.65.192/27
The new IP addresses for Tianjin, China (China Mobile) are:
117.34.76.96/27
Workaround: none
Posted on Apr 11, 2024 - 10:19 UTC
Dalian, China (China Unicom)
Guangzhou, China (China Unicom)
Tianjin, China (China Mobile)
Xi'an, China (China Telecom)
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
When: 2023-04-30 from 13:00 to 21:00 UTC
Impact: No impact is expected
The new IP addresses for Dalian, China (China Unicom) are:
218.61.198.192/27
The new IP addresses for Guangzhou, China (China Unicom) are:
221.5.100.128/27
The new IP addresses for Tianjin, China (China Mobile) are:
111.31.65.192/27
The new IP addresses for Tianjin, China (China Mobile) are:
117.34.76.96/27
Workaround: none
Posted on Apr 11, 2024 - 10:19 UTC
Hardware replacement in multiple China locations
May 2, 2024 13:00-21:00 UTC
Affected locations:
Foshan, China
Nanjing, China
Beijing, China (China Mobile)
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
When: 2023-05-02 from 13:00 to 21:00 UTC
Impact: No impact is expected
The new IP addresses for Foshan, China are:
- 183.232.199.96/27
The new IP addresses for Nanjing, China are:
- 112.25.6.64/27
The new IP addresses for Beijing, China (China Mobile) are:
- 223.70.241.0/26
Workaround: None
Posted on Apr 12, 2024 - 21:19 UTC
Foshan, China
Nanjing, China
Beijing, China (China Mobile)
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
When: 2023-05-02 from 13:00 to 21:00 UTC
Impact: No impact is expected
The new IP addresses for Foshan, China are:
- 183.232.199.96/27
The new IP addresses for Nanjing, China are:
- 112.25.6.64/27
The new IP addresses for Beijing, China (China Mobile) are:
- 223.70.241.0/26
Workaround: None
Posted on Apr 12, 2024 - 21:19 UTC
Network Maintenance Manchester, England
May 2, 2024 23:00 - May 3, 2024 03:00 UTC
The Telco is performing maintenance in our circuit
Affected Cloud Agents:
Manchester, England
Manchester, England - IPv6
Start time: 2024/05/02 23:00 UTC
End time: 2024/05/03 03:00 UTC
Impact:Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Apr 23, 2024 - 17:11 UTC
Affected Cloud Agents:
Manchester, England
Manchester, England - IPv6
Start time: 2024/05/02 23:00 UTC
End time: 2024/05/03 03:00 UTC
Impact:Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Apr 23, 2024 - 17:11 UTC
Maintenance in St. John's, Canada
May 8, 2024 02:30-08:30 UTC
Affected Cloud Agents:
St. John's, Canada
St. John's, Canada - IPv6
Start time: 2024/05/08 02:30 UTC
End time: 2024/05/08 08:30 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Workaround: none
Posted on Apr 11, 2024 - 10:18 UTC
St. John's, Canada
St. John's, Canada - IPv6
Start time: 2024/05/08 02:30 UTC
End time: 2024/05/08 08:30 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Workaround: none
Posted on Apr 11, 2024 - 10:18 UTC
Network Maintenance Manila, Philippines (PLDT/Smart)
May 10, 2024 16:00-22:00 UTC
The Telco is performing maintenance in our circuit
Affected Cloud Agents:
Manila, Philippines (PLDT/Smart)
Manila, Philippines - IPv6 (PLDT/Smart)
Start time: 2024/05/10 16:00 UTC
End time: 2024/05/10 22:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Apr 23, 2024 - 17:00 UTC
Affected Cloud Agents:
Manila, Philippines (PLDT/Smart)
Manila, Philippines - IPv6 (PLDT/Smart)
Start time: 2024/05/10 16:00 UTC
End time: 2024/05/10 22:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Apr 23, 2024 - 17:00 UTC
Planned Maintenance - Manchester, England (Sky) + Manchester, England - IPv6 (Sky)
May 13, 2024 23:00 - May 14, 2024 05:00 UTC
The Telco is performing planned maintenance in our circuit
Affected Cloud Agents:
- Manchester, England (Sky)
- Manchester, England - IPv6 (Sky)
Start time: 2024/05/13 23:00 UTC
End time: 2024/05/14 05:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Apr 19, 2024 - 15:09 UTC
Affected Cloud Agents:
- Manchester, England (Sky)
- Manchester, England - IPv6 (Sky)
Start time: 2024/05/13 23:00 UTC
End time: 2024/05/14 05:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Apr 19, 2024 - 15:09 UTC