In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 01, 2025 - 10:00 UTC
Oct 01, 2025 - 10:00 UTC
Scheduled - Adding new servers to the location.
Start time: 2025-10-01 10:00 UTC
End time: 2025-10-01 20:00 UTC
Affected Cloud Agent:
Kuala Lumpur, Malaysia (Telekom Malaysia)
Kuala Lumpur, Malaysia - IPv6 (Telekom Malaysia)
IP Subnets in use:
112.137.162.128/27
2401:b000:0:1::/64
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Oct 1, 2025 10:00-20:00 UTC
Start time: 2025-10-01 10:00 UTC
End time: 2025-10-01 20:00 UTC
Affected Cloud Agent:
Kuala Lumpur, Malaysia (Telekom Malaysia)
Kuala Lumpur, Malaysia - IPv6 (Telekom Malaysia)
IP Subnets in use:
112.137.162.128/27
2401:b000:0:1::/64
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Oct 1, 2025 10:00-20:00 UTC
Agent Configuration and Data Collection
Operational
Cloud and Enterprise Agents: Registration controller
?
Operational
Cloud and Enterprise Agents: Test assignment and configuration controller
?
Operational
Cloud and Enterprise Agents: Data ingress
?
Operational
Endpoint Agents: Test assignment and configuration controller
?
Operational
Endpoint Agents: Data submission collector
?
Operational
Connected Devices Agent Registration
Operational
Connected Devices Test Assignment
Operational
ThousandEyes Platform and API
Operational
Platform Availability
?
Operational
API Availability
?
Operational
Test data availability
?
Operational
Reports and Dashboards
?
Operational
Snapshots and Share Links
?
Operational
SAML/SSO
?
Operational
Configuration and Management
?
Operational
Embedded Widgets
?
Operational
Customer Success Chat
?
Operational
Devices
Operational
Usage and Billing
Operational
Alerts and Notifications
Operational
Alert processing
?
Operational
Notification dispatching
?
Operational
Webhook and Integrations
?
Operational
Email notifications
?
Operational
Internet Insights collection and processing
Operational
BGP
Operational
Public BGP collection and processing
?
Operational
Private BGP Collection & Processing
?
Operational
Agent Repositories and Downloads
Operational
Ubuntu repository
?
Operational
RHEL / CentOS repository
?
Operational
Appliance downloads
?
Operational
Custom Appliance Downloads
?
Operational
Endpoint Agent downloads
?
Operational
Cloud Agents: Americas
Operational
Data Centers: AMER
?
Operational
Broadband Providers: AMER
?
Operational
Mobile Providers: AMER
?
Operational
Azure: AMER
?
Operational
AWS: AMER
?
Operational
Google Cloud: AMER
?
Operational
Alibaba Cloud: AMER
?
Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
?
Operational
Azure: EMEA
?
Operational
AWS: EMEA
?
Operational
Google Cloud: EMEA
?
Operational
Alibaba Cloud: EMEA
?
Operational
Cloud Agents: Asia Pacific
Under Maintenance
Data Centers: APAC
?
Under Maintenance
Azure: APAC
?
Operational
AWS: APAC
?
Operational
Google Cloud: APAC
?
Operational
Alibaba Cloud: APAC
?
Operational
ThousandEyes' corporate website
Operational
ThousandEyes corporate website
?
Operational
Internet Outages Map
?
Operational
ThousandEyes for OpenTelemetry
Operational
Connected Devices (Formerly SamKnows)
Operational
AI Assistant
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
SSO SAML certificate rotation (2025) Oct 4, 2025 16:00-16:30 UTC
Maintenance on WebApps services.
Start Time: 10-04-2025 16:00 UTC
End Time: 10-04-2025 16:30 UTC
Impact
Case creation services may be impacted for up to 30 minutes during this maintenance window. Users will observe the following behavior while services are impacted:
Contact support functionality may be affected
Chat with support functionality may be affected
Encrypted SAML SSO login to thousandeyes
Workaround: none
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Sep 30, 2025 - 02:24 UTC
Start Time: 10-04-2025 16:00 UTC
End Time: 10-04-2025 16:30 UTC
Impact
Case creation services may be impacted for up to 30 minutes during this maintenance window. Users will observe the following behavior while services are impacted:
Contact support functionality may be affected
Chat with support functionality may be affected
Encrypted SAML SSO login to thousandeyes
Workaround: none
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Sep 30, 2025 - 02:24 UTC
Network Maintenance in Pittsburgh, PA (Comcast) Oct 7, 2025 05:00-10:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-10-07 05:00:00 UTC
End time: 2025-10-07 10:00:00 UTC
Affected Cloud Agents:
Pittsburgh, PA (Comcast)
Pittsburgh, PA - IPv6 (Comcast)
Posted on Sep 15, 2025 - 14:10 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-10-07 05:00:00 UTC
End time: 2025-10-07 10:00:00 UTC
Affected Cloud Agents:
Pittsburgh, PA (Comcast)
Pittsburgh, PA - IPv6 (Comcast)
Posted on Sep 15, 2025 - 14:10 UTC
IP Replacement in Cancun, Mexico (Telmex) Oct 8, 2025 10:00-20:00 UTC
The Cloud Agents Operations Team will perform maintenance in Cancun, Mexico (Telmex) to do IP replacements.
Start time: 2025-10-08 10:00 UTC
End time: 2025-10-08 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
The new IP subnets:
158.173.133.0/24
2806:10b8:1101::/48
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Sep 23, 2025 - 20:41 UTC
Start time: 2025-10-08 10:00 UTC
End time: 2025-10-08 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
The new IP subnets:
158.173.133.0/24
2806:10b8:1101::/48
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Sep 23, 2025 - 20:41 UTC
Network Maintenance in Houston, TX Oct 9, 2025 07:00-11:00 UTC
Description: Network Maintenance
Start time: 2025-10-09 07:00:00 UTC
End time: 2025-10-09 11:00:00 UTC
Affected Cloud Agents:
- Houston, TX
- Houston, TX - IPv6
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Posted on Sep 29, 2025 - 15:31 UTC
Start time: 2025-10-09 07:00:00 UTC
End time: 2025-10-09 11:00:00 UTC
Affected Cloud Agents:
- Houston, TX
- Houston, TX - IPv6
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Posted on Sep 29, 2025 - 15:31 UTC
IP replacement in Quebec City, Canada Oct 14, 2025 13:00-20:00 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
When: 2025-10-14 from 13:00 to 20:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
The new IP address spaces are:
158.173.145.0/24
2602:f6e9:6::/48
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Sep 26, 2025 - 17:09 UTC
When: 2025-10-14 from 13:00 to 20:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
The new IP address spaces are:
158.173.145.0/24
2602:f6e9:6::/48
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Sep 26, 2025 - 17:09 UTC