All Systems Operational
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.97 % uptime
Today
Platform Availability ? Operational
90 days ago
99.98 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
99.79 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network Maintenance in Eindhoven, Netherlands (Ziggo) Mar 30, 2024 23:00 - Apr 1, 2024 05:00 UTC
Description: The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Eindhoven, Netherlands (Ziggo)
Eindhoven, Netherlands - IPv6 (Ziggo)

Start time: 2024/03/30 23:00 UTC
End time: 2024/04/01 05:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Mar 12, 2024 - 15:55 UTC
Maintenance in Chicago, IL (Charter) Apr 3, 2024 05:00-10:00 UTC
Affected Cloud Agents:

Chicago, IL (Charter)

Chicago, IL - IPv6 (Charter)

Start time: 2024/04/03 05:00 UTC

End time: 2024/04/03 10:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Posted on Mar 21, 2024 - 09:33 UTC
Maintenance in San Jose, CA (Charter) Apr 3, 2024 05:00-10:00 UTC
Affected Cloud Agents:

San Jose, CA (Charter)

San Jose, CA - IPv6 (Charter)

Start time: 2024/04/03 05:00 UTC

End time: 2024/04/03 10:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Posted on Mar 21, 2024 - 09:35 UTC
Maintenance in Multiple CloudAgents Apr 3, 2024 08:00 - Apr 5, 2024 08:00 UTC
Start time: 2024/04/03 08:00 UTC
End time: 2024/04/05 08:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
- Chicago, IL
- Chicago, IL (ATT)
- Chicago, IL (Century Link)
- Chicago, IL (Charter)
- Chicago, IL (Comcast)
- Chicago, IL (Cox)
- Chicago, IL (Verizon)
- Ashburn, VA
- Ashburn, VA (ATT)
- Ashburn, VA (Century Link)
- Ashburn, VA (Charter)
- Ashburn, VA (Comcast)
- Ashburn, VA (Cox)
- Ashburn, VA (Verizon)
- Los Angeles, CA (Century Link)
- Los Angeles, CA (Cox)
- Los Angeles, CA (ATT)
- Los Angeles, CA (Charter)
- Los Angeles, CA (Comcast)
- Los Angeles, CA (Verizon)
- Toronto, Canada (Beanfield)
- Toronto, Canada (Bell)
- Toronto, Canada (Rogers)
- Toronto, Canada (Telus)
- Winnipeg, Canada
- Winnipeg, Canada (Bell)
- Winnipeg, Canada (Rogers)
- Winnipeg, Canada (Telus)
- London, England (Lumen)
- London, England (SKY)
- New York, NY (ATT)
- New York, NY (Century Link)
- New York, NY (Charter)
- New York, NY (Comcast)
- New York, NY (Verizon)
- Calgary, Canada (Bell)
- Calgary, Canada (Shaw)
- Calgary, Canada (Telus)
- Doha, Qatar (Doha)
- Doha, Qatar (Ooerdoo)
- Dallas, NY (ATT)
- Dallas, NY (Century Link)
- Dallas, NY (Charter)
- Dallas, NY (Comcast)
- Dallas, NY (Cox)
- Dallas, NY (Verizon)
- Seattle, NY (ATT)
- Seattle, NY (Century Link)
- Seattle, NY (Charter)
- Seattle, NY (Comcast)
- Seattle, NY (Verizon)
- Vancouver, Canada
- Vancouver, Canada (Bell)
- Vancouver, Canada (Rogers)
- Vancouver, Canada (Telus)
- London, England (BT)
- London, England (Virgin)
- Amsterdam, Netherlands (Lumen)
- San Jose, NY (ATT)
- San Jose, NY (Century Link)
- San Jose, NY (Charter)
- San Jose, NY (Comcast)
- San Jose, NY (Cox)
- San Jose, NY (Verizon)

Posted on Mar 28, 2024 - 15:08 UTC
Maintenance in Vancouver, Canada Apr 5, 2024 06:00-08:00 UTC
Affected Cloud Agents:

Vancouver, Canada

Vancouver, Canada - IPv6

Start time: 2024/04/05 06:00 UTC

End time: 2024/04/05 08:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Posted on Mar 21, 2024 - 09:53 UTC
Affected Cloud Agents:

Johannesburg, South Africa

Johannesburg, South Africa - IPv6

Start time: 2024/04/07 00:00 UTC

End time: 2024/04/07 03:00 UTC

Impact: possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing planned maintenance in our circuit

JHB AZ - Blend will have Planned maintenance to upgarde switch firmware local time 02:00 to 05:00 04/07, UTC time 12:00 to 03:00 04/07. The service will be impacted for 3 hours during the 3 hours maintenance window. Here is announcement from Vendor:
Change Request Reference: SRESA1251801
Change Request Title: Software - jhb mse1/2
Maintenance Type: Standard
Maintenance Description: As part of the software strategy NetOps is upgrading the JunOS versions on the MPLS network.
Impact Description: Service will be impacted during the change window.
Maintenance Date and Time: 07/04/2024 2:00:00 to 07/04/2024 5:00:00

Workaround: none.

Posted on Mar 05, 2024 - 12:03 UTC
Affected locations:

Guangzhou, China

Shenyang, China (China Unicom)

Wuhan, China (China Telecom)

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2024-04-09 from 13:00 to 21:00 UTC

Impact: No impact is expected

The new IP addresses for Guangzhou, China are:

14.29.110.64/26

The new IP addresses for Shenyang, China (China Unicom) are:

42.177.92.128/27

The new IP addresses for Wuhan, China (China Telecom) are:

171.43.173.64/27

Posted on Mar 25, 2024 - 17:41 UTC
The Telco is performing planned maintenance in our circuit

Affected Cloud Agents:
Seattle, WA (Charter)
Seattle, WA - IPv6 (Charter)

Start time: 2024/04/11 07:00 UTC
End time: 2024/04/11 12:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Mar 25, 2024 - 23:02 UTC
Affected locations:

Beijing, China (China Unicom)

Beijing, China (China Telecom)

Shanghai, China (China Mobile)

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2023-04-11 from 13:00 to 21:00 UTC

Impact: No impact is expected

The new IP addresses for Beijing, China (China Unicom) are:

111.202.125.128/26

The new IP addresses for Beijing, China (China Telecom) are:

106.120.144.64/26

The new IP addresses for Shanghai, China (China Mobile) are:

117.185.229.160/27

Workaround: none

Posted on Mar 28, 2024 - 14:16 UTC
Description

Affected Cloud Agents:

Edinburgh, Scotland

Edinburgh, Scotland - IPv6

Start time: 2024/04/11 22:00 UTC

End time: 2024/04/11 23:00 UTC

Impact:

Possible missing test rounds, destination unreachable, high loss/latency/jitter
Telco is performing planned maintenance in our circuit


Edinburgh - Blend will have planned core network maintenance at UTC time 22:00 to 23:59 04/11.

Posted on Mar 28, 2024 - 16:28 UTC
Description: The Telco is performing planned maintenance in our circuit

Affected Cloud Agents:
Washington, DC
Washington, DC - IPv6

Start time: 2024/04/15 13:00 UTC
End time: 2024/04/15 14:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Mar 28, 2024 - 17:45 UTC
Affected Cloud Agents:
Chicago, IL (Charter)
Chicago, IL - IPv6 (Charter)

Start time: 2024/04/19 05:00 UTC
End time: 2024/04/19 11:00 UTC

Impact: possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing emergency maintenance in our circuit

Workaround: none

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Mar 27, 2024 - 15:29 UTC
Past Incidents
Mar 28, 2024
Completed - The scheduled maintenance has been completed.
Mar 28, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 17:00 UTC
Scheduled - The Operations team will perform maintenance on the service in the US region between 17:00 and 19:00 UTC on 2024-03-28.

Impact:
Recent data in dashboards or embeds could be delayed.

Users will observe the following behavior while services are impacted:
- Dashboards and Embedded widgets will be available but:
- Data collected during the maintenance window may be delayed in Dashboard widgets and Embedded widgets
- Data collected prior to the maintenance window will be accessible in Dashboard widgets and Embedded widgets

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Mar 22, 19:34 UTC
Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 04:00 UTC
Scheduled - Description: The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Pittsburgh, PA
Pittsburgh, PA - IPv6

Start time: 2024/03/28 04:00 UTC
End time: 2024/03/28 06:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Mar 12, 15:58 UTC
Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 04:00 UTC
Scheduled - Description: The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Ashburn, VA (Comcast)
Ashburn, VA - IPv6 (Comcast)

Start time: 2024/03/27 04:00 UTC
End time: 2024/03/27 06:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Mar 12, 16:02 UTC
Mar 26, 2024

No incidents reported.

Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:00 UTC
Scheduled - Summary
The ThousandEyes Endpoint Agent team will perform a maintenance on their services between 13:00 and 14:30 UTC on 2023-Mar-25. This maintenance will impact only the US region.


Anticipated Impact
Endpoint Agent services may be impacted for up to 30 minutes during this maintenance window. Users will observe the following behaviour while services are impacted:

- Delayed data in Endpoint Agents > Views > Local Networks Views

- Delayed data in Agent Views > Local Networks metrics

- Delayed data in Endpoint Local Networks Dashboards

- Delayed data in the Endpoint Test Results > Local Networks API

No data will be lost during this maintenance.

Mar 21, 10:41 UTC
Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 UTC
Scheduled - Affected Cloud Agents:

Cape Town, South Africa

Cape Town, South Africa - IPv6

Start time: 2024/03/24 00:00 UTC

End time: 2024/03/24 03:00 UTC

Impact: possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing planned maintenance in our circuit

CPT AZ Cape Town - Blend will have Planned maintenance to upgarde switch firmware local time 02:00 to 05:00 03/24, UTC time 12:00 to 03:00 03/24. The service will be impacted for 3 hours during the 3 hours maintenance window. Here is announcement from Vendor:
Change Request Reference: SRESA1251798
Change Request Title: Software - cpt/dbn mse1
Maintenance Type: Standard
Maintenance Description: As part of the software strategy NetOps is upgrading the JunOS versions on the MPLS network.

Impact Description: Service will be affected during the change.

Maintenance Date and Time: 24/03/2024 2:00:00 to 24/03/2024 5:00:00

Workaround: none.

Mar 5, 12:00 UTC
Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 13:00 UTC
Scheduled - Affected Cloud Agents:

Atlanta, GA

Atlanta, GA - IPv6

Start time: 2024/03/22 13:00 UTC

End time: 2024/03/23 01:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Server relocation.

Workaround: none.

Mar 7, 10:09 UTC
Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 21:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:15 UTC
Scheduled - Description: The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Hyderabad, India (JIO)
Hyderabad, India (JIO)

Start time: 2024/03/22 20:25 UTC
End time: 2024/03/22 21:25 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

Mar 15, 16:19 UTC
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 01:00 UTC
Scheduled - Description: Power maintenance

Affected Cloud Agents:

Taipei, Taiwan 2
Taipei, Taiwan 2 - IPv6

Start time: 2024/03/21 01:00 UTC
End time: 2024/03/21 04:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:None

Mar 19, 16:52 UTC
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 UTC
Scheduled - Description:

The ThousandEyes internet-insights team will perform maintenance on Network Outage detection pipeline.

When:
From : 18:00 UTC on 2024-03-20
To: 19:00 UTC on 2024-03-20

Anticipated Impact:

Network Outage detection pipeline may be impacted for up to 60 minutes during this maintenance window. Users will observe the following behavior while services are impacted:

Network Outage detection will be delayed

Network Outage alerts may not work as expected

Mar 15, 20:59 UTC
Resolved - This incident has been resolved.
Mar 20, 15:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 15:18 UTC
Identified - ThousandEyes alerting subsystem on Endpoint Agent scheduled tests is experiencing an issue since March 20th, 13 UTC.

Affected scope
The alerts on the Endpoint Agent scheduled tests might be delayed.
Test execution and data collection are not affected by this event.

Mar 20, 14:38 UTC
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:30 UTC
Scheduled - Affected Cloud Agents:

Vancouver, Canada

Vancouver, Canada - IPv6

Start time: 2024/03/19 05:00 UTC

End time: 2024/03/19 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Mar 19, 09:27 UTC
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 12:00 UTC
Scheduled - Description:
The ThousandEyes Endpoint Agent team will perform a maintenance on their services between 12:00 and 13:30 UTC on 2023-Mar-18. This maintenance will impact only the US region.

Impact:
Endpoint Agent services may be impacted for up to 30 minutes during this maintenance window. Users will observe the following behavior while services are impacted:

- Delayed data in Endpoint Agents > Views > Local Networks Views

- Delayed data in Agent Views > Local Networks metrics

- Delayed data in Endpoint Local Networks Dashboards

- Delayed data in the Endpoint Test Results > Local Networks API

No data will be lost during this maintenance.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Mar 12, 17:34 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 05:00 UTC
Scheduled - Description: Network device maintenance

Affected Cloud Agents:

- Chicago, IL (Charter)
- Chicago, IL - IPv6 (Charter)

Start time: 2024/03/18 05:00 UTC
End time: 2024/03/18 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

Mar 1, 16:19 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 17:00 UTC
Scheduled - Description: The Telco is performing maintenance in our circuit

Affected Cloud Agents:

Singapore (Singtel)

Singapore - IPv6 (Singtel)

Start time: 2024/03/15 17:00 UTC

End time: 2024/03/15 21:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Mar 11, 16:14 UTC
Mar 14, 2024
Resolved - The issue has been mitigated and verified as fixed
Mar 14, 00:04 UTC
Investigating - The operations team has encountered issues while creating new Organizations starting March 11 21:00 UTC. We are currently investigating this matter.
Mar 13, 19:33 UTC