All Systems Operational

Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
99.99 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
99.98 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
99.97 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
99.95 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance in Cincinnati, OH May 11, 2025 03:00-10:00 UTC

Provider is doing network maintenance.

Start time: 2025-05-11 03:00 UTC

End time: 2025-05-11 10:00 UTC

Affected Cloud Agents:

Cincinnati, OH

Cincinnati, OH - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 02, 2025 - 16:37 UTC

Network maintenance across multiple Cloud Agents May 12, 2025 09:00-11:00 UTC

Description: Network device maintenance

Start time: 2025-05-12 09:00 UTC

End time: 2025-05-12 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Adelaide, Australia

Adelaide, Australia - IPv6

Antwerp, Belgium (Proximus)

Antwerp, Belgium - IPv6 (Proximus)

Antwerp, Belgium (Telenet Belgacom)

Antwerp, Belgium - IPv6 (Telenet Belgacom)

Athens, Greece

Athens, Greece - IPv6

Atlanta, GA (Trial)

Atlanta, GA - IPv6 (Trial)

Auckland, New Zealand

Auckland, New Zealand - IPv6

Auckland, New Zealand (One NZ)

Auckland, New Zealand - IPv6 (One NZ)

Auckland, New Zealand (Spark NZ)

Auckland, New Zealand - IPv6 (Spark NZ)

Baltimore, MD

Baltimore, MD - IPv6

Bangkok, Thailand (AIS)

Bangkok, Thailand - IPv6 (AIS)

Bangkok, Thailand (True Online)

Bangkok, Thailand - IPv6 (True Online)

Bangkok, Thailand

Bangkok, Thailand - IPv6

Barcelona, Spain

Barcelona, Spain - IPv6

Baton Rouge, LA

Baton Rouge, LA - IPv6
Posted on May 08, 2025 - 13:39 UTC

Network maintenance across multiple Cloud Agents May 12, 2025 11:00-13:00 UTC

Description: Network device maintenance

Start time: 2025-05-12 11:00 UTC

End time: 2025-05-12 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Belo Horizonte, Brazil (TIM)

Belo Horizonte, Brazil - IPv6 (TIM)

Belo Horizonte, Brazil (Vivo)

Belo Horizonte, Brazil - IPv6 (Vivo)

Boise, ID

Boise, ID - IPv6

Boston, MA

Boston, MA - IPv6

Brooklyn, NY

Brooklyn, NY - IPv6

Brussels, Belgium

Brussels, Belgium - IPv6

Buenos Aires, Argentina (Claro)

Buenos Aires, Argentina - IPv6 (Claro)

Buffalo, NY

Buffalo, NY - IPv6

Cancun, Mexico (Telmex)

Cancun, Mexico - IPv6 (Telmex)

Charlotte, NC

Charlotte, NC - IPv6

New York, NY (Optimum)

New York, NY - IPv6 (Optimum)
Posted on May 08, 2025 - 13:45 UTC

Network maintenance across multiple Cloud Agents May 12, 2025 14:00-16:00 UTC

Description: Network device maintenance

Start time: 2025-05-12 14:00 UTC

End time: 2025-05-12 16:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Chennai, India (Bharti Airtel)

Chennai, India - IPv6 (Bharti Airtel)

Chennai, India (JIO)

Chennai, India - IPv6 (JIO)

Chennai, India (Reliance)

Chennai, India - IPv6 (Reliance)

Chennai, India (Vodafone Idea)

Chennai, India - IPv6 (Vodafone Idea)

Cheyenne, WY

Cheyenne, WY - IPv6

Cincinnati, OH

Cincinnati, OH - IPv6

Cleveland, OH

Cleveland, OH - IPv6

Cleveland, OH (Charter)

Cleveland, OH - IPv6 (Charter)

Cork, Ireland

Cork, Ireland - IPv6

Coventry, England

Coventry, England - IPv6

Daegu, South Korea

Daegu, South Korea - IPv6

Dubai, United Arab Emirates

Dubai, United Arab Emirates - IPv6

Dublin, Ireland

Dublin, Ireland - IPv6

Dublin, Ireland (Eircom)

Dublin, Ireland - IPv6 (Eircom)

Dublin, Ireland (euNetworks)

Dublin, Ireland - IPv6 (euNetworks)
Posted on May 08, 2025 - 13:49 UTC

Maintenance in Berlin, Germany (Deutsche Telekom) May 12, 2025 23:00 - May 13, 2025 03:30 UTC

Affected Cloud Agent:
- Berlin, Germany (Deutsche Telekom)
- Berlin, Germany - IPv6 (Deutsche Telekom)

Start time: 2025-05-12 23:00 UTC
End time: 2025-05-13 03:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is doing network maintenance.

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 02, 2025 - 16:31 UTC

Network Maintenance in Winnipeg, Canada May 13, 2025 03:00-11:00 UTC

Affected Cloud Agent:

Winnipeg, Canada

Winnipeg, Canada - IPv6

Start time: 2025-05-13 03:00 UTC

End time: 2025-05-13 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance
Posted on Apr 23, 2025 - 13:53 UTC

Network maintenance across multiple Cloud Agents May 13, 2025 09:00-11:00 UTC

Description: Network device maintenance

Start time: 2025-05-13 09:00 UTC

End time: 2025-05-13 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Dusseldorf, Germany

Dusseldorf, Germany - IPv6

Edinburgh, Scotland

Edinburgh, Scotland - IPv6

Edison, NJ

Edison, NJ - IPv6

Falkenberg, Sweden

Falkenberg, Sweden - IPv6

Fortaleza, Brazil (Claro)

Fortaleza, Brazil (Vivo)

Fortaleza, Brazil - IPv6 (Claro)

Fortaleza, Brazil - IPv6 (Vivo)

Fort Worth, TX

Fort Worth, TX - IPv6

Frankfurt, Germany (Deutsche Telekom)

Frankfurt, Germany - IPv6 (Deutsche Telekom)

Frankfurt, Germany (Lumen)

Frankfurt, Germany - IPv6 (Lumen)

Frankfurt, Germany (Vodafone)

Frankfurt, Germany - IPv6 (Vodafone)

Fredericton, Canada

Fredericton, Canada - IPv6

Geneva, Switzerland

Geneva, Switzerland - IPv6

Glasgow, Scotland

Glasgow, Scotland - IPv6
Posted on May 08, 2025 - 13:52 UTC

Network maintenance across multiple Cloud Agents May 13, 2025 11:00-13:00 UTC

Description: Network device maintenance

Start time: 2025-05-13 11:00 UTC

End time: 2025-05-13 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Halifax, Canada

Halifax, Canada - IPv6

Hamburg, Germany

Hamburg, Germany - IPv6

Helsinki, Finland

Helsinki, Finland - IPv6

Houston, TX

Houston, TX - IPv6

Hyderabad, India (JIO)

Hyderabad, India - IPv6 (JIO)

Hyderabad, India

Hyderabad, India - IPv6

Indianapolis, IN

Indianapolis, IN - IPv6

Indore, India

Indore, India - IPv6

Indore, India (JIO)

Indore, India - IPv6 (JIO)

Irvine, CA

Irvine, CA - IPv6

Irvine, CA (CenturyLink)

Irvine, CA - IPv6 (CenturyLink)

Jakarta, Indonesia

Jakarta, Indonesia - IPv6
Posted on May 08, 2025 - 13:53 UTC

Network maintenance across multiple Cloud Agents May 13, 2025 14:00-16:00 UTC

Description: Network device maintenance

Start time: 2025-05-13 14:00 UTC

End time: 2025-05-13 16:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Jeddah, Saudi Arabia

Jeddah, Saudi Arabia - IPv6

Jersey City, NJ

Jersey City, NJ - IPv6

Kazan, Russia

Kazan, Russia - IPv6

Kharkiv, Ukraine

Kharkiv, Ukraine - IPv6

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia - IPv6

Liege, Belgium (Proximus)

Liege, Belgium - IPv6 (Proximus)

Liege, Belgium (Telenet Belgacom)

Liege, Belgium - IPv6 (Telenet Belgacom)

Little Rock, AR

Little Rock, AR - IPv6

Louisville, KY

Louisville, KY - IPv6

Luxembourg, Luxembourg

Luxembourg, Luxembourg - IPv6

Madrid, Spain

Madrid, Spain - IPv6
Posted on May 08, 2025 - 13:58 UTC

Network maintenance across multiple Cloud Agents May 14, 2025 09:00-11:00 UTC

Description: Network device maintenance

Start time: 2025-05-14 09:00 UTC

End time: 2025-05-14 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Maidenhead, England

Maidenhead, England - IPv6

Maidstone, England

Maidstone, England - IPv6

Manaus, Brazil (Claro)

Manaus, Brazil - IPv6 (Claro)

Manchester, England

Manchester, England - IPv6

Manchester, England (BT)

Manchester, England - IPv6 (BT)

Manchester, England (Sky)

Manchester, England - IPv6 (Sky)

Manchester, England (Virgin)

Manila, Philippines

Manila, Philippines - IPv6

Marseille, France (Orange)

Marseille, France - IPv6 (Orange)

McLean, VA

McLean, VA - IPv6

Medellín, Colombia (Claro)

Medellín, Colombia (Telefónica)

Medellín, Colombia - IPv6 (Claro)

Medellín, Colombia - IPv6 (Telefónica)

Melbourne, Australia (Optus)

Melbourne, Australia (Telstra)

Melbourne, Australia - IPv6 (Optus)

Melbourne, Australia - IPv6 (Telstra)

Mexico City, Mexico (Total Play)

Mexico City, Mexico - IPv6 (Total Play)
Posted on May 08, 2025 - 14:00 UTC

Network maintenance across multiple Cloud Agents May 14, 2025 11:00-13:00 UTC

Description: Network device maintenance

Start time: 2025-05-14 11:00 UTC

End time: 2025-05-14 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Mexico City, Mexico (Telmex)

Mexico City, Mexico - IPv6 (Telmex)

Milan, Italy

Milan, Italy - IPv6

Milwaukee, WI

Milwaukee, WI - IPv6

Minneapolis, MN

Minneapolis, MN - IPv6

Monterrey, Mexico (Telmex)

Monterrey, Mexico - IPv6 (Telmex)

Montreal, Canada

Montreal, Canada - IPv6

Munich, Germany

Munich, Germany - IPv6

Nagoya, Japan

Nagoya, Japan - IPv6

Nairobi, Kenya

Nairobi, Kenya - IPv6

Nashville, TN

Nashville, TN - IPv6
Posted on May 08, 2025 - 14:01 UTC

Emergency IPv6 replacement in Detroit, MI May 14, 2025 13:00-18:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 06, 2025 - 17:36 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-05-14 from 13:00 to 18:00 UTC

Impact: No impact is expected

The new IPv6 address space is:

2001:5b8:1::300/120

The IPv4 address space will be the same:

66.216.4.128/25
Apr 23, 2025 - 13:55 UTC

Network maintenance across multiple Cloud Agents May 14, 2025 14:00-16:00 UTC

Description: Network device maintenance

Start time: 2025-05-14 14:00 UTC

End time: 2025-05-14 16:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

New Delhi, India (JIO)

New Delhi, India - IPv6 (JIO)

New Delhi, India

New Delhi, India - IPv6

New Orleans, LA

New Orleans, LA - IPv6

Oklahoma City, OK

Oklahoma City, OK - IPv6

Omaha, NE

Omaha, NE - IPv6

Orlando, FL

Orlando, FL - IPv6

Osaka, Japan (IIJ)

Osaka, Japan - IPv6 (IIJ)

Osaka, Japan (KDDI)

Osaka, Japan - IPv6 (KDDI)

Osaka, Japan (NTT)

Osaka, Japan - IPv6 (NTT)

Oslo, Norway

Oslo, Norway - IPv6

Workaround


None
Posted on May 08, 2025 - 13:57 UTC

Maintenance in San Jose, CA (Charter) May 15, 2025 07:00-13:00 UTC

Affected Cloud Agent:
- San Jose, CA (Charter)
- San Jose, CA - IPv6 (Charter)

Start time: 2025-05-15 07:00 UTC
End time: 2025-05-15 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is doing network maintenance.

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 02, 2025 - 16:36 UTC

Network maintenance across multiple Cloud Agents May 15, 2025 09:00-11:00 UTC

Description: Network device maintenance

Start time: 2025-05-15 09:00 UTC

End time: 2025-05-15 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Ottawa, Canada

Ottawa, Canada - IPv6

Ottawa, Canada (Rogers)

Ottawa, Canada - IPv6 (Rogers)

Palermo, Italy

Palermo, Italy - IPv6

Paris, France

Paris, France - IPv6

Paris, France (Orange)

Paris, France - IPv6 (Orange)

Perth, Australia

Perth, Australia - IPv6

Philadelphia, PA

Philadelphia, PA - IPv6

Phoenix, AZ

Phoenix, AZ - IPv6

Pittsburgh, PA

Pittsburgh, PA - IPv6

Pittsburgh, PA (Comcast)

Pittsburgh, PA - IPv6 (Comcast)

Plano, TX

Plano, TX - IPv6

Portland, OR

Portland, OR - IPv6

Porto Alegre, Brazil (Claro)

Porto Alegre, Brazil - IPv6 (Claro)

Porto Alegre, Brazil (Vivo)

Porto Alegre, Brazil - IPv6 (Vivo)

Workaround


None
Posted on May 08, 2025 - 14:00 UTC

Network maintenance across multiple Cloud Agents May 15, 2025 11:00-13:00 UTC

Description: Network device maintenance

Start time: 2025-05-15 11:00 UTC

End time: 2025-05-15 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Portsmouth, England

Portsmouth, England - IPv6

Prague, Czech Republic

Prague, Czech Republic - IPv6

Quebec City, Canada

Quebec City, Canada - IPv6

Querétaro, Mexico (Telmex)

Querétaro, Mexico - IPv6 (Telmex)

Reno, NV

Reno, NV - IPv6

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia - IPv6

Rome, Italy (TIM)

Rome, Italy - IPv6 (TIM)

Rome, Italy (Vodafone)

Rome, Italy (WINDTRE)

Rome, Italy - IPv6 (WINDTRE)

Rotterdam, Netherlands

Rotterdam, Netherlands - IPv6

Sacramento, CA

Sacramento, CA - IPv6

Salt Lake City, UT

Salt Lake City, UT - IPv6

Workaround


None
Posted on May 08, 2025 - 14:06 UTC

Network maintenance across multiple Cloud Agents May 15, 2025 14:00-16:00 UTC

Description: Network device maintenance

Start time: 2025-05-15 14:00 UTC

End time: 2025-05-15 16:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Salvador, Brazil (TIM)

Salvador, Brazil - IPv6 (TIM)

San Diego, CA

San Diego, CA - IPv6

San Jose, Costa Rica

San Jose, Costa Rica - IPv6

Santiago, Chile (Movistar)

Santiago, Chile - IPv6 (Movistar)

Santo Domingo, Dominican Republic (Claro)

Santo Domingo, Dominican Republic - IPv6 (Claro)

Sapporo, Japan

Sapporo, Japan - IPv6

Sendai, Japan

Sendai, Japan - IPv6

Seoul, South Korea (KT Telecom)

Seoul, South Korea - IPv6 (KT Telecom)

Seoul, South Korea (LG Telecom)

Seoul, South Korea

Seoul, South Korea - IPv6
Posted on May 08, 2025 - 14:05 UTC

Maintenance in Los Angeles, CA (Charter) May 16, 2025 07:00-13:00 UTC

Description: Provider is doing network maintenance.


Start time: 2025-05-16 07:00 UTC
End time: 2025-05-16 13:00 UTC

Affected Cloud Agents:
Los Angeles, CA (Charter)
Los Angeles, CA - IPv6 (Charter)


Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 02, 2025 - 16:33 UTC

Network maintenance across multiple Cloud Agents May 16, 2025 09:00-11:00 UTC

Description: Network device maintenance

Start time: 2025-05-16 09:00 UTC

End time: 2025-05-16 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Seoul, South Korea (SK Telecom)

Seoul, South Korea - IPv6 (SK Telecom)

Singapore (MobileOne)

Singapore - IPv6 (MobileOne)

Singapore (Singtel)

Singapore - IPv6 (Singtel)

Singapore (Starhub Internet)

Singapore - IPv6 (Starhub Internet)

Slough, England

Slough, England - IPv6

Spokane, WA

Spokane, WA - IPv6

Stockholm, Sweden

Stockholm, Sweden - IPv6

Stockholm, Sweden (Telia)

Stockholm, Sweden - IPv6 (Telia)

Saint Paul, MN

Saint Paul, MN - IPv6

Sydney, Australia (Optus)

Sydney, Australia - IPv6 (Optus)

Sydney, Australia (Telstra)

Sydney, Australia - IPv6 (Telstra)

Taipei, Taiwan (Chung-Hwa Telecom)

Taipei, Taiwan - IPv6 (Chung-Hwa Telecom)

Taipei, Taiwan (FarEastone)

Taipei, Taiwan - IPv6 (FarEastone)

Tokyo, Japan (KDDI)

Tokyo, Japan - IPv6 (KDDI)
Posted on May 08, 2025 - 14:10 UTC

Network maintenance across multiple Cloud Agents May 16, 2025 11:00-13:00 UTC

Description: Network device maintenance

Start time: 2025-05-16 11:00 UTC

End time: 2025-05-16 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Tokyo, Japan

Tokyo, Japan - IPv6

Tokyo, Japan (NTT)

Tokyo, Japan - IPv6 (NTT)

Tucson, AZ

Tucson, AZ - IPv6

Tulsa, OK

Tulsa, OK - IPv6

Utrecht, Netherlands

Utrecht, Netherlands - IPv6

Vienna, Austria

Vienna, Austria - IPv6

Wan Chai, Hong Kong

Wan Chai, Hong Kong - IPv6

Warsaw, Poland

Warsaw, Poland - IPv6

Washington, DC

Washington, DC - IPv6

Washington, DC (Comcast)

Washington, DC - IPv6 (Comcast)

Washington, DC (Zayo)

Washington, DC - IPv6 (Zayo)

Wellington, New Zealand

Wellington, New Zealand - IPv6

Yokohama, Japan

Yokohama, Japan - IPv6
Posted on May 08, 2025 - 14:13 UTC

Network Maintenance in Cape Town, South Africa May 17, 2025 23:00 - May 18, 2025 03:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-05-17 23:00:00 UTC
End time: 2025-05-18 03:00:00 UTC
Affected Cloud Agents:

Cape Town, South Africa

Cape Town, South Africa - IPv6

Workaround


None
Posted on May 06, 2025 - 14:06 UTC
May 9, 2025

No incidents reported today.

May 8, 2025
Maintenance in Lima, Peru
Completed - The scheduled maintenance has been completed.
May 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 07:00 UTC
Scheduled - Provider is doing network maintenance.

Start time: 2025-05-08 07:00 UTC

End time: 2025-05-08 08:00 UTC

Affected Cloud Agents:

Lima, Peru

Lima, Peru - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 2, 16:32 UTC
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025
Emergency IP replacement in Leipzig, Germany
Completed - The scheduled maintenance has been completed.
May 5, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-05-05 from 13:00 to 18:00 UTC

Impact: No impact is expected

The new IP address spaces are:
62.4.92.192/26
2001:7f0:403f::/48

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Apr 29, 14:48 UTC
May 4, 2025
Maintenance in Cincinnati, OH
Completed - The scheduled maintenance has been completed.
May 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 03:00 UTC
Scheduled - Description: Provider is doing network maintenance.


Start time: 2025/05/04 03:00 UTC
End time: 2025/05/04 10:00 UTC

Affected Cloud Agents:
Cincinnati, OH
Cincinnati, OH - IPv6


Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 2, 16:27 UTC
May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
Delayed Data Availability in Connected Devices
Resolved - This incident has been resolved.
May 1, 17:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 16:20 UTC
Update - We are continuing to investigate and resolve the issue.
May 1, 15:30 UTC
Update - We are continuing to investigate and resolve the issue
May 1, 14:00 UTC
Update - We have partially remediated the analytics behavior.
While some metadata may still be outdated, users should now be able to view the data.

We are continuing to work on resolving the issue.
May 1, 13:02 UTC
Investigating - Customers using analytics and splitting or filtering series by metadata attributes will not be shown data from 2025-05-01 onwards. Series will show data from before this date as usual but traces will end at 2025-05-01 00:00:00.

There may also be delays to application of agent test schedules changes made after 2025-05-01.

No measurement or metadata has been lost and full data visibility will be restored.

We are currently investigating the issue.
May 1, 12:05 UTC
Apr 30, 2025
Capacity increase on Sofia, Bulgaria
Completed - The scheduled maintenance has been completed.
Apr 30, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2025-04-30 from 13:00 to 21:00 UTC

Impact: No impact is expected

The new addresses are:

94.155.93.202-94.155.93.223

The old IP addresses that will be removed:

94.155.93.20-94.155.93.23

94.155.93.124-94.155.93.126
Apr 16, 08:30 UTC
Service Degradation Affecting Usage and Billing Service in US1 Region
Resolved - This incident has been resolved.
Apr 30, 00:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 00:00 UTC
Identified - Summary:
Between 19:08 and 19:30 UTC on April 29th, we observed a service degradation impacting the Usage and Billing service in the US1 region.

Impact:
During this time, customers may have experienced delays when navigating the Usage and Billing page or retrieving data via the Usage API endpoints.
Apr 29, 20:20 UTC
Apr 29, 2025
Capacity increase on Vancouver, Canada
Completed - The scheduled maintenance has been completed.
Apr 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 13:00 UTC
Scheduled - Description
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

The address spaces will be the same:
162.213.158.0/25
2607:d500:0202:0435::/118

When: 2025-04-29 from 13:00 to 21:00 UTC

Impact: No impact is expected

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Apr 16, 19:05 UTC
Apr 28, 2025
Capacity increase on Little Rock, AR
Completed - The scheduled maintenance has been completed.
Apr 28, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2025-04-28 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

40.143.195.64/26

2600:2c00:8020::/64
Apr 14, 13:42 UTC
Network Maintenance in Detroit, MI
Completed - The scheduled maintenance has been completed.
Apr 28, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 17:00 UTC
Scheduled - Affected Cloud Agents:

Detroit, MI

Detroit, MI - IPv6

Start time: 2025-04-28 17:00 UTC

End time: 2025-04-28 18:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance
Apr 24, 10:51 UTC
Apr 27, 2025
Network Maintenance in Jinan, China (China Unicom)
Completed - The scheduled maintenance has been completed.
Apr 27, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 05:00 UTC
Scheduled - Affected Cloud Agent:

Jinan, China (China Unicom)

Jinan, China - IPv6 (China Unicom)

Start time: 2025-04-27 05:00 UTC

End time: 2025-04-27 08:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance
Apr 23, 13:50 UTC
Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

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